Refund policy

Reya Nails Returns & Refunds Policy
Last updated: 2026-01-07

Overview
Please review this policy before placing your order. For any questions, contact us at service@reyanails.com. We aim to make your experience smooth while upholding hygiene and product integrity standards.

  1. No Returns or Exchanges for Hygiene/Preference
  • Due to hygiene considerations and the nature of nail products, we do not accept returns or exchanges for:
    • Change of mind, personal preference, or “not as expected”
    • Requests to change style, color, or size after purchase
  • Please double-check style, size, and quantity before checkout.
  1. How to Contact Us
  • If there’s any issue with your order, reach out and we’ll assist promptly:
  1. Damages and Issues (Report Within 3 Days)
  • Inspect your order upon delivery.
  • If your item is defective, damaged, incorrect, or incomplete, contact us within 3 days of delivery and include:
    • A brief description of the issue
    • Clear photos of the item, outer packaging, and shipping label
    • Your order number or proof of purchase
  • We will evaluate and provide a replacement, reshipment, or refund where applicable.
  1. Return Eligibility Requirements
    To be eligible for a return, all conditions must be met:
  • Same condition as received; no signs of use or tampering
  • Unused, with all accessories and tool kit items
  • In the original packaging (inner/outer packaging, tags, manuals)
  • Valid receipt or proof of purchase provided
  1. Order Cancellation & Refund Timeline
  • Cancellations are accepted within 24 hours of purchase:
    • If the order has not been processed or shipped, a full refund will be issued to the original payment method
    • Refunds typically appear within 3–5 business days, depending on your bank or payment provider
  • If your order is already being picked/fulfilled or has shipped, cancellation may not be possible. Contact support to review options.
  1. Return Shipping Costs (Who Pays)
  • We cover return shipping for quality issues, wrong items, or damage in transit.
  • For non-quality-related returns (if exceptionally approved), round-trip shipping is the buyer’s responsibility unless otherwise stated in writing. Use a trackable service and keep the receipt.
  1. Processing Steps & Typical Timelines
  • Review: We assess your claim and documentation within 1–3 business days and reply with next steps.
  • Inspection: After we receive your return, quality inspection takes 1–3 business days.
  • Refund: Once approved, we process the refund to your original payment method, usually within 3–5 business days.
  1. Important Notes
  • We reserve the right to refuse abusive or abnormal return requests to protect all customers.
  • Processing times may be extended during holidays or promotional periods.
  • The most recent version of this policy on our website prevails.